Working at The Old Farm House Residential Home

Leadership has oversight gaps like missed notifications of serious falls and no system to track audit fixes properly.

During their recent absence two serious falls had occurred both requiring the people concerned to be admitted to hospital for treatment... The registered manager was aware of the need for these alerts to be made to the Care Quality Commission (CQC) but this had not happened during her absence

Staffing is adequate but the small team gets stretched with some working six or seven long shifts a week when others are off.

the pool of available staff was small, therefore the staff rota showed that during weeks where there was planned and unplanned staff absence, there was an over reliance on a few staff working six or seven 12-hour shifts in one week.

No dedicated activities coordinator so the role involves mostly routine care with staff squeezing in basic group activities like quizzes and exercises.

There was an activities programme but this was no longer facilitated by an activities co-ordinator. The provision of specific staff to undertake cooking, cleaning and laundry tasks had given care staff more time to spend with people.