Working at The Old Downs Dementia Residential Care Home

Accidents and incidents had been recorded and analysed to identify patterns and trends. When a reason had been identified, action had been taken to reduce the risk... Medicines were managed safely. Staff understood their responsibilities to protect people from avoidable harm.

Staff told us their managers were supportive, understanding and approachable, they could go to them any time for support. Staff told us they felt valued in their role.

People told us there were enough staff both day and night. Staff told us they felt the staffing ratio was good, one staff member said, 'I have never seen the floor short staffed.' We observed there were enough staff on duty to support people safely, no one was rushing.

There was a well-being lead who coordinated activities in the service, they planned activities looking at people’s interests and capabilities. Staff told us how they liaised with external organisations... regular performance and entertainments, Guide dogs and pets’ visits. People enjoyed... meeting people from outside of the service including local school children.