Working at The Oaks

Not enough staff so people wait hours for help and even staff say they are stretched too thin.

Staff did not always feel there was enough staff to meet people's needs. Staff told us that people often had to wait for assistance as they were busy supporting others.

Leaders do not oversee the home well enough so problems like poor records take too long to fix.

We identified a breach of regulation in relation to governance. We have asked the provider for an action plan in response to the concerns found at this assessment.

Missing details on health risks in records and gaps in mental capacity paperwork leave staff without clear guidance.

We observed people did not always have appropriate care plans or risk assessment in place to inform staff on how to manage specific health conditions.