Working at The Oaks Residential Care Home

Staffing levels are enough but they use agency workers sometimes to cover shifts

There were systems in place, such as using existing and or agency staff to cover shifts

Only standard mandatory training like safeguarding and first aid, no specialist courses or funded qualifications

Training topics included safeguarding, moving and handling and nutrition and hydration. One staff member told us, 'There are about 16 [mandatory] courses, autism, first aid, and fire.'

Activities are regular with a coordinator but basic like games, singing, and crafts, no specialist programmes

We observed people taking part in activities, using light sensor games... photographs of recent events where people had participated in activities such as singing, parties and handicrafts