Working at The Oaks Residential Care Home

Safety risks like hot radiators and fire doors not always fixed promptly, so staff manage ongoing hazards.

radiators in people’s en-suites were not covered which exposed them to the risk of burns... No action had been taken... until we raised concerns at this visit.

Not enough staff at night to safely evacuate everyone in an emergency.

people's emergency evacuation plans reflected a high number of people who required 2 staff... This had not been factored into the staffing dependency tool to ensure sufficient staff were on duty at night.

Training gaps in dementia care and how to report safeguarding outside the home, so staff lack skills for distressed residents.

staff did not have the skills to support people during times of agitation... not all staff understood how to raise concerns outside of the service... enhanced dementia training for staff.