Last updated: 9 February 2026
"Supportive managers and positive staff culture stand out, but basic activities without a coordinator and occasional agency staffing cover hold it back."
Systems were in place to guide staff about how to deal with any allegations of abuse... Medicines were managed safely; individual and environmental risks had been assessed.
'Your never on your own, I feel supported. Depends who is on shift [morale] is usually really good.' Staff were positive about the management.
Sufficient numbers of staff on duty... however one said, 'On occasions' the staffing numbers could be lower... covered by a consistent agency staff team.
Training programme was in place... Topics covered included, data protection, moving and handling, managing challenging behaviour, introduction to autism and epilepsy. Induction programme.
Staff were positive about the management... 'I feel supported by the [registered] manager he is very approachable' and '[Registered manager] is very very good and a caring person.'
People were supported to access a variety of activities of their choosing... We observed staff and people... undertaking a shopping trip.
No activities coordinator or specialist programmes, so the job is mostly routine personal care with basic outings like shopping trips.
People were supported to access a variety of activities of their choosing. Information and photographs were on display that demonstrated what activities were provided to people.
Staffing is adequate but sometimes drops due to sickness and gets covered by agency workers.
Staff told us there was enough staff... however one said, 'On occasions' the staffing numbers could be lower for a short time when sickness occurred... covered by a consistent agency staff team.
Only standard training like moving people and handling and basic autism courses, no funded qualifications or career progression.
Topics covered included, data protection, moving and handling, managing challenging behaviour, introduction to autism and epilepsy.
AI Generated
Last inspected: December 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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