Last updated: 10 February 2026
"A consistent staff team with no agency use and supportive management, but governance systems and specialist training like Makaton need development."
Staff had received training in adult safeguarding ... Staff had identified and responded appropriately to any potential safeguarding concerns. ... Medicines were managed safely ... People were supported to stay safe. Risk to people both individually and from the environment had been assessed and responded to.
Staff told us they felt the management team were approachable and supportive. ... Staff worked well with each other and people using the service.
People were supported by a consistent small staff team. Relatives and staff told us they felt this benefited the people living in the service. ... They don't use agency staff, that enables them to have a really small group of staff who know [people using the service] really well.
We identified some further work was required to ensure the training met people's individual needs. For example, some people in the service used Makaton ... but staff had not received training in this area.
The management team were visible in the service and had oversight of the service provided. However, governance systems and process required further development to ensure the service stayed up to date with best practice and drive improvement.
People were supported to engage in range of interests that were tailored to their needs and interests. Regular activities within and outside of the service were in place for people.
Management oversight is hands-on but governance systems need more work to drive ongoing improvements.
Governance systems within the service required further work. There was no clear audit process and framework for ensuring both registered manager and provider level oversight on the quality of the service provided.
Training covers basics but misses some specialist skills like sign language that residents need.
some people in the service used Makaton, which is a type of sign language, but staff had not received training in this area.
Activities are regular and community-focused but no dedicated coordinator or specialist programmes mentioned.
People were supported to engage in range of interests that were tailored to their needs and interests. Regular activities within and outside of the service were in place for people.
AI Generated
Last inspected: April 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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