Working at The Oaks

Enough staff to meet needs but staff change often which confuses residents and there are not enough drivers for more trips out.

“Had a few problems in the past. Staff change often and although they (people using the service) get used to it, it can be a bit confusing.” “Definitely appears to be (enough staff) but less when out of the home. They need more drivers so they can go out more often.”

Staff get training on topics like autism, positive behaviour support and conditions like epilepsy but some went a long time without recorded supervisions.

Staff confirmed they received supervisions... Despite this the supervision log showed there had been a long period of time where some staff did not have a recorded date of a supervision being held.

Some basic activities like rock school, swimming and horse riding are tried but no full programme or coordinator and residents want more trips and animal activities.

They tried rock school on a Monday night. They have mentioned swimming, horse riding... one person told us they would like to go out on more day trips and another person said they would like to do more activities with animals.