Last updated: 10 February 2026
"Staff feel supported by strong management and positive culture with enough staff and good training, but medicines management missed pharmacist advice on food interactions."
Staff trained in safeguarding and PBS to reduce restraints; risks assessed; medicines mostly safe but provider had not consulted pharmacist on food-medicine interactions.
Staff felt the service was well led... 'We have a high class team'... 'This home is pretty amazing'... encouraged to develop with coaching and no blame culture.
There were enough staff to meet people's needs... additional support could be quickly sourced from other homes... rotas managed centrally to ensure staff wellbeing and no overworking.
Four week induction with shadowing and care certificate, annual refreshers, upskilling in specific areas like PBS, monthly supervisions and external support calls.
Staff felt supported. One staff member said, 'If I need anything from [registered manager] I get it. They check with me regularly.' The provider engaged external consultants and drove continuous improvement with no blame culture.
People supported with community outings, work placements, cooking, clubs, slimming world; weekly planning with core team; PBS enables greater activity access.
Staff manage medicines safely overall but missed getting pharmacist advice on one person's food and medicine interactions.
the provider had not consulted with a pharmacist to ensure that there was no interaction between food and medicine when taken together.
AI Generated
Last inspected: March 2018
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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