Working at The Oaks
91 Hulbert Road, Havant, PO9 3TB
Operated by Dolphin Homes Limited
8 bedsResidential homes
Workplace Score
4.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.9/10
Key Finding
"Staff feel supported in a strong team with good training and safety practices, but no registered manager and stretched staffing hold it back."
Safety & Risk
7/10
✓
2022 targeted inspection: We were assured that this service met good infection prevention and control guidelines as a designated care setting; staff trained in IPC, clear risk assessments.
Staff Culture
6/10
✓
Per 2019 comprehensive inspection: Staff spoke positively about the manager, 'I feel very supported by [manager]', 'we are a strong team'; enjoyed working there.
Staffing Levels
4/10
!
Per 2019 comprehensive inspection: Staff told us that they did not always feel they had sufficient staffing levels available during the day due to a reduction in staffing levels following a funding review; 2022: Staff absence was covered by either colleagues or bank staff.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff received appropriate training which was relevant to their role including PROACT-SCIPr-UK and Autism; supervisions implemented but previously inconsistent.
Management
2/10
✕
Per 2019 comprehensive inspection: A registered manager was not in post. However, the manager had submitted an application to the Care Quality Commission and this was in progress.
Programmes
5/10
!
Per 2019 comprehensive inspection: Activities available including arts and crafts, puzzles, gardening, trampolining, drumming, music, massage, shopping, swimming, cinema, theatre and bowling.
Points to consider
No permanent manager registered with the regulator.
Per 2019 comprehensive inspection: A registered manager was not in post.
Staff feel stretched at times after funding cuts and bank staff cover absences.
Per 2019 comprehensive inspection: Staff told us, 'I think it is very hard sometimes, I think it is hard to give people the support they deserve sometimes'.
Just basic activities like arts, crafts, outings and music, no specialist programmes or coordinator.
Per 2019 comprehensive inspection: Activities were available to keep people occupied both on a group and individual basis including arts and crafts, puzzles, gardening, outings, music.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2019
Good
Safe
✓
Good
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews