Working at The Oaks
20 Normanhurst Close, Crawley, RH10 1YL
Operated by Alliance Home Care Limited
6 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.2/10
Key Finding
"Strong training with specialist programmes and assured safety alongside stable staffing and positive culture, although basic activities without a dedicated coordinator hold it back."
Safety & Risk
8/10
✓
2021 IPC: Assured on preventing infections, PPE, testing, outbreak management. Per 2019: Comprehensive risks assessed, medicines safely managed with audits, double checks, incident analysis.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: Staff described as team players, felt listened to with acted-on feedback, staff meetings and surveys, positive teamwork and pride in outcomes.
Staffing Levels
7/10
✓
Per 2019 comprehensive inspection: Staffing levels sufficient, low turnover with many staff since 2017, some agency used but regularly known to people, staff confirmed enough to meet needs.
Training & Dev
8/10
✓
Per 2019 comprehensive inspection: Training needs-based including PBS, Makaton, champions with specialist training shared, vocational quals funded, regular supervision and appraisals. 2021: IPC champions with WHO training.
Management
7/10
✓
Per 2019 comprehensive inspection: The registered manager showed pride in their staff, spent time with people and staff, staff felt suggestions acted on, regular staff meetings.
Programmes
6/10
✓
Per 2019 comprehensive inspection: Weekly activity planners, outings like coffee and horse riding, sensory room, cooking sessions, films, music, aiming to increase activities.
Points to consider
Activities are regular but basic like outings, horse riding, cooking and sensory room, with no dedicated coordinator or specialist programmes to make the role more varied and fulfilling.
Each person had a weekly activity planner... inhouse activities such as films and music. Staff supported people to participate in activities out of the home such as horse riding... aiming to increase in-house activities
Some agency staff cover vacancies and absences, even though they are regulars and known to residents.
The registered manager told us that they used agency staff to cover vacancies and unplanned absences but all agency staff were regularly used and consistently well known to the people.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews