Working at The Oaks Care Home

The provider had developed a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice.

Staff reported access to regular wellbeing initiatives, including social events such as pizza parties, barbecues, and a summer fair. A staff member told us, “The new manager and deputy have transformed this place. Morale has changed and staff feel more supported.”

Staff told us there were enough staff to meet people’s preferences and needs. A staff member told us, “Only 14 residents on this section so more than enough staff. We also have enough chairs, and we have people who get up every day if they choose this.”

Staff told us they were happy with the training and had recently completed some face-to-face training. A staff member told us, “We update this every year, but we can update this at any time We do practical moving and handling and first aid. The training is good.”

The interim manager had an open-door policy and staff told us, “The new manager and deputy have transformed this place. Morale has changed and staff feel more supported.”

People were involved in the planning of activities and events. A person said, “Activity team go the extra mile, just see the activity planner, it is good. We made ice lollies, cakes, the activity team are keen on me teaching them backgammon and have made the board.”