Working at The Oaks Care Home

Management oversight is weak because audits are inconsistent and miss problems like poor record keeping.

The existing audits used at the service did not assist the provider or staff to critically review the service and identify areas for improvement. They were also inconsistently used.

Only basic activities like games and trips with no dedicated coordinator or structured programme.

I like to play cards with staff sometimes, and dominoes, too. We're having a holiday in Scotland next week.

Safety records like risk assessments are not always clear or complete, putting people at risk.

Risk assessments were in place, but at times these needed to be improved to ensure they clearly and concisely outlined all presenting risks and were accurate.