Working at The Oaks & Woodcroft

Big safety problems like medication errors, out of date creams, dirty kitchens, and 74 incidents in 6 months without strong fixes make every shift risky.

Medicines were not always managed safely. We found several creams out of date. We noted a medication error... we found areas of the service to be dirty, including the kitchen in Woodcroft... There had been 74 incidents in the last 6 months

Managers are in place but poor oversight, weak audits, and slow action on family and professional concerns let issues build up.

Audits and surveys were used to identify areas for service improvement and development, but these were not yet fully effective as we identified areas of concern... health care professionals and family members stated the service could be slow to act on their concerns.

Training gaps in handling anxiety, behaviours, and reducing incidents leave staff without key skills for tough situations.

Staff needed additional training to help ensure they understood how to support people safely and in the least restrictive way. Staff showed a limited understanding of the function of behaviour, possible triggers, and consequences.