Working at The Oakleaf Care Group (Hartwell) Limited

Detailed risk assessments and behaviour management plans were in place to manage all risks. Regular checks and audits of the medicines were undertaken; any issues identified were rectified in a timely fashion. An analysis of falls was completed monthly and incidents reviewed for learning.

Staff at all levels had a strong belief that they were providing the best possible support for people, and were confident and empowered in their roles. One member of staff said, 'I love my job, I am very privileged to witness the things I do.'

There were enough staff to provide people with the support they required. The service used agency staff to cover community support worker shifts when necessary, but no qualified nursing shifts were covered by agency staff.

Staff were provided with an extensive induction and on-going training was available. The provider had initiated a scheme to support a community support worker to train as a registered mental health nurse and supported physiotherapy staff to complete a Masters module in injection therapy.

All the staff we spoke with spoke positively about the management and the provider, and were proud to be part of the organisation. The registered manager always listened to them and supported them to do their job in the best possible way.

The physiotherapy team had devised an initiative they had named 'Get Moving', to encourage people and staff to spend time exercising outside. The service had worked in partnership with a Dutch university to provide internships for occupational therapists.