Last updated: 9 February 2026
"Strong leadership, a supportive family-like culture and innovative activities, although some staff refresher training is not up to date."
Per 2019 comprehensive inspection: There was a positive approach to safety and risk which allowed people the freedom to live their life as free from restrictions as possible. Accidents and incidents were recorded and investigated appropriately with actions put in place to minimise the risk of re-occurrence.
Per 2019 comprehensive inspection: Staff enjoyed working at the service and felt very well supported. Staff spoke with warmth and affection about people living at The Oakes and felt as if they were part of a family.
Per 2019 comprehensive inspection: People had continuity of care and were supported by a regular staff team who knew them well. The service rarely used agency staff as cover could usually be provided from within the staff team.
Per 2019 comprehensive inspection: Ongoing training was provided which met the particular needs of people, for example, training in epilepsy and catheter care. Records showed that not all refresher training for staff was up to date.
Per 2019 comprehensive inspection: The service was extremely well-led by a long-standing registered manager who provided an exemplary role model to staff.
Per 2019 comprehensive inspection: Staff came up with creative and innovate ways to support people to explore and develop their interests. For example, one person had a love and fascination of public transport, particularly trains. Staff came up with the idea of building a summerhouse in the garden which they turned into a train station.
Some staff refresher training is not fully up to date due to limited course spaces.
Per 2019 comprehensive inspection: Records showed that not all refresher training for staff was up to date. We were advised that staff could only access training in small blocks as limited spaces were made available to the service for each topic.
AI Generated
Last inspected: August 2019
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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