Working at The Oakes
55 Railway Approach, Laindon, SS15 6JX
Operated by Kingswood Care Services Limited
7 bedsResidential homes
Workplace Score
8.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 8.4/10
Key Finding
"Strong leadership, a supportive family-like culture and innovative activities, although some staff refresher training is not up to date."
Safety & Risk
9/10
✓
Per 2019 comprehensive inspection: There was a positive approach to safety and risk which allowed people the freedom to live their life as free from restrictions as possible. Accidents and incidents were recorded and investigated appropriately with actions put in place to minimise the risk of re-occurrence.
Staff Culture
9/10
✓
Per 2019 comprehensive inspection: Staff enjoyed working at the service and felt very well supported. Staff spoke with warmth and affection about people living at The Oakes and felt as if they were part of a family.
Staffing Levels
8/10
✓
Per 2019 comprehensive inspection: People had continuity of care and were supported by a regular staff team who knew them well. The service rarely used agency staff as cover could usually be provided from within the staff team.
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: Ongoing training was provided which met the particular needs of people, for example, training in epilepsy and catheter care. Records showed that not all refresher training for staff was up to date.
Management
9/10
✓
Per 2019 comprehensive inspection: The service was extremely well-led by a long-standing registered manager who provided an exemplary role model to staff.
Programmes
9/10
✓
Per 2019 comprehensive inspection: Staff came up with creative and innovate ways to support people to explore and develop their interests. For example, one person had a love and fascination of public transport, particularly trains. Staff came up with the idea of building a summerhouse in the garden which they turned into a train station.
Points to consider
Some staff refresher training is not fully up to date due to limited course spaces.
Per 2019 comprehensive inspection: Records showed that not all refresher training for staff was up to date. We were advised that staff could only access training in small blocks as limited spaces were made available to the service for each topic.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2019
Outstanding
Safe
✓
Good
Effective
✓
Good
Caring
★
Outstanding
Responsive
★
Outstanding
Management Quality
Well-led: Outstanding
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews