Last updated: 10 February 2026
"A friendly culture with supportive management and good training, but basic activities and new staff learning residents' needs hold it back."
People's medicines were managed safely, and prescribed medicines were regularly reviewed by a health care professional. Staff were clear in their discussions with us that they would have no hesitation in alerting the registered manager or a nurse should they have any concerns about a person's welfare.
A member of staff said. 'Staff are friendly here and there is good team working, management are brilliant.' A second member of staff said, 'It's a lovely atmosphere to work in.'
People spoken with and family members stated there were sufficient staff to meet their needs. One person told us, 'There are plenty of staff. It's never short and we don't have to wait long.'
Staff spoke of training they had undertaken to meet people's need, which included catheter care management and the management of percutaneous endoscopic gastrostomy (PEG) feed... Staff received regular monitoring through supervision and observed practice.
Staff, people and family members were familiar with members of the management team, and found them to be supportive and approachable and all were confident to raise concerns.
People had opportunities to take part in activities within the service, however the management team had identified this to be an area for improvement to promote a holistic approach to care and to improve people's quality of life.
The activities programme is basic with a coordinator running simple games, but managers say it needs improving so shifts can feel routine.
People had opportunities to take part in activities within the service, however the management team had identified this to be an area for improvement to promote a holistic approach to care and to improve people's quality of life.
Staffing is enough to meet needs without waits, but some new staff are still learning residents' needs even with shadowing.
People stated recently recruited staff were not always familiar with their needs, however acknowledge they worked alongside experienced staff.
AI Generated
Last inspected: April 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp