Working at The New Careford Lodge Limited

The provider had systems in place which helped to minimise the risks of abuse... Staff told us they would not hesitate to report any concerns and were confident action would be taken

Staff morale was good which created a happy atmosphere for people to live in. Staff were well motivated and happy in their roles.

There were adequate numbers of staff to keep people safe and meet their needs... One member of staff said, 'The really nice thing about working here is you always have time to spend with people.'

Staff received regular training in subjects relevant to people's needs and health and safety issues.

The registered manager's office was situated by the main lounge area which made them easily accessible to people, visitors and staff. They operated an open-door policy

Since the last inspection the provider had increased the number of activity staff to make sure people had access to activities... every day... organised activities every day and informal one to one sessions