Working at The New Barn
Goldstone, Market Drayton, TF9 2NA
Operated by Care and Resolve Limited
12 bedsResidential homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.5/10
Key Finding
"Strong safety practices and a supportive team culture, but gaps in management oversight and record keeping need attention."
Safety & Risk
7/10
✓
People were safeguarded from abuse and avoidable harm. Staff took action to mitigate any identified risks. A positive risk culture was being embedded.
Staff Culture
6/10
✓
Staff told us they worked closely as a team and the registered manager offered good support. One staff member said, 'The registered manager listens to us all and we all get to share our views and ideas.'
Staffing Levels
5/10
!
The provider ensured there were sufficient numbers of suitable staff. People were observed being supported by sufficient numbers of staff to ensure their needs were met.
Training & Dev
6/10
✓
Per 2017 comprehensive inspection: Staff members were encouraged and supported to achieve qualifications in care. New members of staff completed an induction to their role.
Management
4/10
!
The providers systems did not always effectively monitor the quality of care provided... we found a few areas where additional attention was needed especially in regard to record keeping.
Programmes
5/10
!
We observed people engaged in activities in the home... the team had recently acquired some chickens and a tortoise which people enjoyed looking after.
Points to consider
The manager is in post but has gaps in checking records and care plans properly, which can make oversight feel patchy day to day.
We found errors in a controlled drug count that was signed by 2 staff. We found some inconsistencies in people's care plans.
Staff numbers are sufficient to cover needs but nothing more, with no word on low agency use or easy workloads.
The provider ensured there were sufficient numbers of suitable staff.
Activities are basic like pet care and occasional outings with no coordinator or lots of variety, so shifts might stick to routine care.
We did observe some people living at The New Barn did not wish to leave the building very often... the team had recently acquired some chickens and a tortoise.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews