Working at The Mowhay
Coosebean, Truro, TR4 9EA
Operated by Modus Care Limited
5 bedsResidential homes
Workplace Score
4.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.9/10
Key Finding
"Staff feel well supported with good training and a relaxed friendly culture, but poor guidance on handling distress and basic activities hold it back."
Safety & Risk
3/10
✕
People were not always supported effectively when they were anxious and distressed; breach of Regulation 12 (Safe care and treatment)
Staff Culture
6/10
✓
People were at ease in their environment. They approached staff freely and there was a relaxed and friendly atmosphere
Staffing Levels
5/10
!
The service had enough staff, including for one-to-one support so people could take part in their individual interests and attend arranged appointments
Training & Dev
6/10
✓
Newly employed staff and agency staff completed an induction and a period of shadowing before they started to support people independently. This included training in autism and positive behaviour support
Management
4/10
!
Staff told us they were well supported by the registered manager who they described as 'approachable and fair' but 'Information gathered by the service and provider was not consistently used to improve people's experiences'
Programmes
4/10
!
Staff encouraged and supported people to pursue their interests in their local area
Points to consider
Staff lack practical guidance from the behavioural team on handling distress and anxiety, leaving it to them to figure out
'We have had little advice from our behaviour team' and 'There is not much guidance from the behavioural team'
Enough staff to get by but regular agency workers needed due to local shortages
Due to local staffing shortages agency staff were working at the service
No structured activities or creative programmes, just basic support for people's own interests
Staff encouraged and supported people to pursue their interests in their local area
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2022
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews