Last updated: 9 February 2026
"Staff feel well supported with good training and a relaxed friendly culture, but poor guidance on handling distress and basic activities hold it back."
People were not always supported effectively when they were anxious and distressed; breach of Regulation 12 (Safe care and treatment)
People were at ease in their environment. They approached staff freely and there was a relaxed and friendly atmosphere
The service had enough staff, including for one-to-one support so people could take part in their individual interests and attend arranged appointments
Newly employed staff and agency staff completed an induction and a period of shadowing before they started to support people independently. This included training in autism and positive behaviour support
Staff told us they were well supported by the registered manager who they described as 'approachable and fair' but 'Information gathered by the service and provider was not consistently used to improve people's experiences'
Staff encouraged and supported people to pursue their interests in their local area
Staff lack practical guidance from the behavioural team on handling distress and anxiety, leaving it to them to figure out
'We have had little advice from our behaviour team' and 'There is not much guidance from the behavioural team'
Enough staff to get by but regular agency workers needed due to local shortages
Due to local staffing shortages agency staff were working at the service
No structured activities or creative programmes, just basic support for people's own interests
Staff encouraged and supported people to pursue their interests in their local area
AI Generated
Last inspected: March 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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