Working at The Moreton Centre

Staff feel disheartened and ignored when they raise concerns, creating a negative and closed culture.

“I have raised things, but nothing happened, so now I don’t always raise concerns,” and “It’s disheartening to raise things and be ignored.”

Management does not always listen to staff or act on their feedback, leading to poor relations.

There was a negative culture within the service and a potential to become a closed culture as staff did not feel supported to raise concerns and did not feel listened to.

Not always learning lessons from accidents and incidents, with some issues handling as-needed medications and safeguarding.

Feedback from staff and visitors told us that not all incidents were reported on and followed through... we identified some areas of practice that needed improvement in relation to PRN medicines.