Last updated: 10 February 2026
"Stable staff team with a family-like culture, innovative programmes and strong safety practices, although some familiar agency staff cover shifts."
People, staff and visitors were protected from risks of infection by robust policies and procedures; per 2019: Accidents and incidents were used as an opportunity to learn, develop and improve.
Per 2019 comprehensive inspection: 'It's not a job with a staff team and service users. It's a family.'
Per 2019 comprehensive inspection: There was a stable staff team and low staff turnover.
Per 2019 comprehensive inspection: Staff told us they were very well supported with regular supervision sessions and annual appraisals.
Per 2019 comprehensive inspection: Staff told us the registered and deputy manager were approachable and available whenever they needed them.
Per 2019 comprehensive inspection: Staff used innovative positive behaviour support plans with measurable outcomes, such as one person gaining over 16 kg and ceasing ritualistic behaviours.
Some familiar agency staff cover shifts at times, so the team is stable but not fully permanent.
Where agency staff were used, people were familiar and comfortable with them. Per 2019 comprehensive inspection.
AI Generated
Last inspected: October 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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