Working at The Minstrels Residential Home

No activities schedule or coordinator, just basic games, puzzles, entertainers and animal visits, so the job is mostly routine personal care.

there was no activities programme or timetable available. This meant people were not always aware of what activities were available... Three family members and three visitors also raised concerns about the lack of activities... insufficient activities and did not have any trips out.

Medication records missing instructions for as-needed meds, steps for hiding meds in food, and allergy details, risking mistakes.

Information to support staff when administering as required (PRN) medicines, was not available to staff in five of the nine records we looked at... appropriate arrangements had not been put in place to ensure the method of administration did not affect the way the medicines worked... MARs did not always reflect people's allergies.

Staff numbers are just enough for safe care but nothing more, no info on agency use or stable long-serving teams.

The provider had ensured there was enough staff on duty to provide safe care to people. Staff said they thought there was sufficient staff.