Working at The Minster

Some risk assessments are missing or out of date, like no stairs assessment despite falls history and conflicting fluid advice from speech therapist.

1 person’s care plan stated they had a history of falling downstairs but did not have a risk assessment in place regarding the stairs... 1 person’s care plan stated they required thickened fluids, although guidelines from a speech and language therapist stated they required normal fluids. Risk assessments required reviewing to ensure they reflected the persons current needs.

Enough staff on shifts but regular agency use means some workers do not know residents well.

staff told us there were enough staff available to meet people’s needs, although this consisted of regular use of agency staff.

Only standard training to do the job and supervision, no specialist courses or funded qualifications mentioned.

Staff told us they received supervision and the training they required to carry out their roles. They told us if they required any additional training, they could ask for this, and it would be provided.