Last updated: 10 February 2026
"Staff feel supported with good training and strong safety practices, but managers covering shifts and unstructured activities hold it back."
Staff were knowledgeable about safeguarding procedures and how to report their concerns internally and externally. Staff administered people's medicines safely.
Staff told us they were well supported through one to one meeting with their line manager and staff meetings.
There were enough staff to meet people's need safely. Staff told us there were enough staff and the registered manager and deputy manager was available to step in and cover shifts when it was needed.
Staff were provided with additional training above the ones considered mandatory by the provider to enhance their skills. For example, sepsis training, catheter care, epilepsy training and stroke awareness.
Staff told us they felt supported by their managers. One staff member said, 'The manager is very supportive and listens to us if we put forward any ideas.'
People had planned weekly activities which included outings, day centre, shopping trips, music therapy and exercise classes. In-house activities were provided by staff on a daily basis.
Staffing is adequate but managers sometimes cover shifts themselves.
the registered manager and deputy manager was available to step in and cover shifts when it was needed.
Activities are regular outings and classes but lack a structured in-house programme.
We discussed with the registered manager that people may benefit from a more structured in-house activity sessions to ensure they had something to look forward to.
AI Generated
Last inspected: February 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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