Working at The Millfield
28 Penrith Road, Keswick, CA12 4HB
Operated by Cumbria Nursing Services (Millfield) Limited
45 bedsResidential homes
Workplace Score
7.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.6/10
Key Finding
"A proud family-like culture and open-door management shine through, although adequate staffing lacks details on high retention or low agency use."
Safety & Risk
8/10
✓
People were safe and protected from avoidable harm. Risks... managed safely. Medicines stored and managed safely with auditing systems in place.
Staff Culture
9/10
✓
Staff were motivated and proud of the service. One staff member said, 'We do work hard but this place is so much better... we are all family here.'
Staffing Levels
6/10
✓
People and visitors told us they thought there were sufficient staff. A health professional said, 'There always seems enough staff on duty...'
Training & Dev
7/10
✓
Each member of staff had an induction programme, regular supervision, appraisal and ongoing training. Staff told us, 'We do a lot of training...'
Management
8/10
✓
The registered manager had an open-door policy and people told us they were happy to speak directly with her. Staff we spoke with were happy with how the home was managed.
Programmes
8/10
✓
Designated activities coordinator... varied and individualised activity programme... strong links including the local school... daily home 'newspaper' called the 'Daily Sparkle'
Points to consider
Staffing levels are adequate with enough staff to meet needs, but no details on low agency use or high staff retention.
There were sufficient numbers of suitably qualified staff to meet people's needs... 'There always seems enough staff.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews