Working at The Mill House Care Home

Electronic care planning and risk assessments were completed for people however in some cases... these were not always completed. Better recording of some medicines, such as topical creams and pain patch medicines would help to demonstrate medicines were administered safely.

The provider had their own staff team and did not rely on agency staff so staff who supported people knew them very well. There were enough staff to meet the needs of the people living at the home.

Staff had received training in key areas and staff said they felt supported to pursue additional training and opportunities to increase their knowledge and confidence.

Social activities and engagement was a key feature... Day trips, gardening, book clubs, quizzes were just some of the activities people were involved in. People we spoke with praised the activity co-ordinator for their input.