Working at The Mews Care Home
South Burn Terrace, New Herrington, DH4 7AW
Operated by Herrington Mews Ltd
47 bedsNursing homes
Workplace Score
4.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.9/10
Key Finding
"Strong safeguarding and positive staff culture with enough staff and good training, but no registered manager yet and basic activities."
Safety & Risk
7/10
✓
People were safeguarded from abuse and avoidable harm. Staff had the knowledge and confidence to identify safeguarding concerns and knew how to report them.
Staff Culture
6/10
✓
Staff spoke positively about the management of the service and the support they received.
Staffing Levels
5/10
!
There were enough staff to meet people's care and support needs.
Training & Dev
5/10
!
A matrix was in place to monitor training requirements to ensure staff were up to date.
Management
2/10
✕
At the time of our inspection there was not a registered manager in post. A new manager had been appointed and was in the process of applying to become the registered manager.
Programmes
4/10
!
People had a range of activities they could be involved in. People were able to choose what activities they took part in.
Points to consider
No permanent manager in post yet, as the new one is still applying to be registered.
At the time of our inspection there was not a registered manager in post. A new manager had been appointed and was in the process of applying to become the registered manager.
Basic range of activities mentioned but no coordinator or special programmes, so the role lacks creative variety.
People had a range of activities they could be involved in. People were able to choose what activities they took part in.
Staffing is adequate but nothing special, with no details on low agency use or stable long-term team.
The provider ensured there were sufficient numbers of suitable staff.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews