Working at The Mellows

Some accidents were not reported to safeguarding and medication records had gaps.

When we reviewed accidents and incidents, we noted not all accidents and incidents had been referred to the relevant safeguarding authority. Medicine related records were not always accurate. We found some gaps in records and some medicines did not always reconcile.

Staffing is adequate but recruitment is challenging with efforts needed to build the team.

The provider told us recruitment had been challenging and was researching various opportunities to increase their workforce.

Only regular basic activities like bingo, exercises and outings, no specialist programmes or coordinator details in recent report.

Per 2019 comprehensive inspection: 'In-house' activities included easy exercises, storytelling, bingo and manicures. People were also able to access the local memory café in Epping and to go shopping.