Working at The Meadows

Staff clearly understood what actions to take to protect people from harm... Assessments were in place to identify risks... incidents were analysed to ensure learning took place.

Staff told us the management team were open and staff were motivated, and told us they were confident to raise any concerns through a whistleblowing policy.

People told us they had support from staff as needed and staff were always available.

Staff received regular and appropriate training and were able to demonstrate they were knowledgeable and skilled. Training methods included online, face to face training and competency assessments.

People and relatives told us the registered manager and staff were approachable, organised, listened and responded to them and acted on feedback when they shared this with them.

People told us they enjoyed their time at the Meadows with comments including, 'I play games and use the sensory room', 'I do crafts and drama' and community outings mentioned by relatives.