Last updated: 9 February 2026
"Enough staff to meet needs, regular training and an approachable manager, but audits missed problems with care records, staff interventions and medicines."
People's medicine records did not always reflect they received these as prescribed. For example, we found gaps in administration records.
One staff member told us, '[Registered manager] is very approachable. We can raise concerns and make suggestions and these are listened to and acted on.'
People, relatives, and staff told us they felt there were sufficient staff to meet people's needs.
Systems were in place to ensure staff received regular training in areas relevant to their role.
Audits and checks had not identified the concerns we found during this inspection around care records, staff interventions and medicines.
There was a schedule of activities available for people to join in with... such as afternoon teas and going out... carpet bowls.
Managers audits missed problems with care records and medications, so oversight is not strong enough to catch issues early.
Audits and checks had not identified the concerns we found during this inspection around care records, staff interventions and medicines.
Gaps in medication records and care logs mean risks like pressure sores or distress are not always handled properly.
People's medicine records did not always reflect they received these as prescribed... records for 3 people who required support to reposition... evidenced gaps of 8 to 12 hours or more.
Only basic activities like games and outings with no dedicated coordinator, so the job is mostly routine personal care.
There was a schedule of activities available for people to join in with, and these were advertised around the service. People told us they picked activities that interested them. For example... carpet bowls.
AI Generated
Last inspected: August 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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