Last updated: 9 February 2026
"Staff feel supported by leaders with good training and safety practices, but the provider not listening to concerns and occasional staffing shortages hold it back."
Hazards to people's safety had been identified and action taken to reduce or manage risks... Medicines were handled safely... The manager had systems to analyse and learn from incidents and accidents.
The staff we spoke with said they felt well supported by the team leaders, former registered manager and the new manager.
Although there were enough staff to provide people's care, the staff told us there had been occasions when there were not sufficient staff to ensure the safety of the service.
The staff said they had been provided with a range of training to give them the skills and knowledge to provide people's care. This was confirmed by training records we saw.
The staff we spoke with said they felt well supported by the team leaders, former registered manager and the new manager. However, they said they had not felt the registered provider listened when they had raised a concern about the service.
People told us they followed a range of activities they enjoyed. One person told us about a trip to an amusement park... visiting a local seaside town and... applied nail varnish for them.
No permanent manager in place yet, and staff said the provider did not listen when they raised concerns.
There had been a registered manager employed until 1 August 2018... they said they had not felt the registered provider listened when they had raised a concern about the service.
Staffing is adequate but staff reported times when there were not enough people on shift to keep everyone safe.
the staff told us there had been occasions when there were not sufficient staff to ensure the safety of the service.
Only basic activities like outings and nail varnish, no activities coordinator or structured programme.
People told us they followed a range of activities they enjoyed... trip to an amusement park... seaside town... applied nail varnish.
AI Generated
Last inspected: November 2018
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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