Working at The Meadowgate Centre

Accidents and incidents were recorded and regularly monitored. There was evidence of learning following accidents and incidents. Staff were proactive in taking action to minimise the risk of reoccurrence.

Staff said they were very well supported to carry out their roles. Staff worked well together. They were proud to work for and were committed to the service.

People's care needs influenced the training needs for staff. Regular analysis of admissions, incidents and quality monitoring was reviewed to determine the types of training provided to staff. Most recently, staff had undertaken training in Parkinson's Disease.

Managers were always visible, listened to and acted upon feedback from staff.

Staff used innovative approaches to support people during their recovery. Evidenced based technologies supported the delivery of care. This included sensors to monitor falls and room temperatures; telehealth was used.