Last updated: 10 February 2026
"Outstanding activities and programmes with supportive, approachable managers and an open culture, although staffing lacks details on agency use and long-term retention."
The provider learned lessons when things had gone wrong, investigated incidents, shared learning; e.g. new sensor mat after a fall.
The service promoted an open culture, which was inclusive and empowering. Staff told us managers were supportive and approachable.
The provider ensured there were sufficient numbers of suitable staff to meet people's needs. Everyone we spoke with told us there was enough staff to offer support.
The provider invested in staff by providing them with quality training to meet the needs of all individuals using the service, including good training about end-of-life care and 1:1 supervision.
Everyone we spoke with told us the management team were approachable and got things done. Staff told us that managers were good and supportive with 1:1 supervision.
Fitness classes showed risks of falls reduced by 25% in participants; robotic pets, intergenerational school visits, sensory suitcase, reminiscence room, community workshops.
Staffing levels are sufficient with no rushing or waiting around, but no details on agency staff use or staff staying long-term.
Everyone we spoke with told us there was enough staff to offer support. No one was left waiting for support.
AI Generated
Last inspected: February 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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