Last updated: 10 February 2026
"Managers are approachable and supportive with a positive culture and strong safeguarding, but governance checks on audits and mental capacity assessments need improvement."
Staff were aware of how to safeguard people from potential abuse and there were suitable risk assessments in place. Assessments of risks to individual people were detailed and accurate.
People and staff were regularly consulted on the standard of care and support provided and there was positive feedback on the atmosphere and culture in the home.
The provider had a nearly full complement of staff. They were utilising two long term agency staff in the interim to ensure continuity of staff.
Staff received the training they needed to meet people's needs safely and effectively. New care staff completed the 'Care Certificate', which identifies a set of standards and introductory skills.
The management team were approachable, responsive and supportive of staff and people living in the service. However, some areas of governance required improvement, including management of audits and some assessment tools such as mental capacity assessments.
There was a dedicated activities team and activities support was available every day. Activities included crafts, quizzes, dance and exercise, entertainers, school children visits and regular outings.
Managers are approachable and supportive but their checks on audits, risks and mental capacity assessments are not always thorough enough.
some areas of governance required improvement, including management of audits and some assessment tools such as mental capacity assessments and advanced care planning.
Staffing is adequate and call bells are answered promptly but there are two long-term agency workers filling gaps.
utilising two long term agency staff in the interim to ensure continuity of staff.
Training covers the basics like the Care Certificate and shadowing but no specialist courses or funded qualifications are mentioned.
New care staff completed the 'Care Certificate'... New staff's induction also included shadowing experienced staff.
AI Generated
Last inspected: May 2020
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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