Working at The Mayfield Residential Care Home
6 Alicia Avenue, Harrow, HA3 8AL
Operated by The Mayfield Residential Care Home Limited
23 bedsResidential homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.6/10
Key Finding
"Staff feel supported with regular supervision, enough on shifts and good training, but outdated risk assessments, missed fire alarm tests and limited activities hold it back."
Safety & Risk
4/10
!
People's individual risk assessments had not always been updated to reflect their current risks and needs. The records of weekly fire alarm tests showed these had not been carried out between 1 August and 12 September 2022.
Staff Culture
6/10
✓
Care staff also spoke positively about the management of the home. They told us they received the training, information and support they needed to carry out their roles.
Staffing Levels
6/10
✓
We saw there were enough staff on shift to support people's needs. Call bells were responded to promptly.
Training & Dev
6/10
✓
All staff members received the training that they required to carry out their roles effectively. Core training was 'refreshed' on an annual basis to ensure that staff knowledge was up to date.
Management
6/10
✓
Staff told us they felt supported by the registered manager. They received regular supervision where they could discuss quality and practice issues in relation to their work.
Programmes
4/10
!
The registered manager told us that a full range of activities had not taken place during the COVID-19 pandemic, and activities, including outings were now being re-introduced.
Points to consider
Risk assessments not always up to date and safety checks like fire alarm testing missed some weeks.
People's individual risk assessments had not always been updated to reflect their current risks and needs. The records of weekly fire alarm tests showed these had not been carried out between 1 August and 12 September 2022.
No full activities programme or coordinator, just basic things like garden walks and outings restarting after COVID.
The registered manager told us that a full range of activities had not taken place during the COVID-19 pandemic, and activities, including outings were now being re-introduced.
Only standard mandatory training like safeguarding and moving people, no specialist courses or funded qualifications.
Staff training had included safeguarding adults, infection control, moving and handling, falls prevention, and dementia awareness.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2023
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews