Last updated: 9 February 2026
"Brilliant leadership and supportive team culture, but mixed feedback on staffing levels and gaps in medicines records need attention."
Whilst we did not find any errors in medicines administration... we identified improvements were needed in the records and care plans for medicines. The provider took action during our inspection to review and update medicines records.
Staff told us they enjoyed working at the home, there was a good culture and supportive teamwork. Staff said, 'I love it. We're a team together; we've got some great staff.' and '100% I feel valued. We're all there to support each other.'
We received mixed feedback on staffing levels. Whilst some people told us there could be more staff, most people told us there were sufficient staff deployed to provide care that met people’s needs, in a timely and unrushed way.
Staff received effective training, support, supervision and development. Staff told us the training was good and there were extra courses about people’s specific needs such as health conditions.
Staff said, '[Registered manager] is a brilliant leader. She is fantastic, she's firm and fair. I could go to her with anything.' The registered manager and provider had good oversight and knowledge of the service.
There was a wide range of activities on offer; both within the home and in the wider community. People told us they enjoyed the range of activities... baby goats visiting... seated exercises and tai chi... local area events and festivals.
Staffing is adequate but mixed feedback from residents and relatives means sometimes it feels stretched.
We received mixed feedback on staffing levels. Whilst some people told us there could be more staff... A relative told us, 'At times I have had my concerns about there not being enough staff'
Gaps in medication records and care plans were spotted and fixed during the inspection.
we identified improvements were needed in the records, guidance and care plans for medicines... The provider... took action during our inspection to review and update medicines records, care plans and auditing and governance procedures.
AI Generated
Last inspected: April 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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