Working at The Mayfair

Medicines were managed safely. Medicines including controlled drugs were stored securely and at appropriate temperature. Risks to people's safety and well-being had been assessed, monitored and managed.

The staff told us they got on well and supported each other. On the day of our inspection, we saw positive interactions between staff and people who used the service. There was a calm and happy atmosphere. Staff told us there was an open culture where issues were discussed, and staff felt listened to.

There were enough staff on duty at any one time to meet people's needs and keep them safe. There were times where staff who usually worked at the provider's other service nearby were called upon to provide support at short notice, for example when staff had called in sick.

Staff received training the provider considered mandatory such as health and safety, safeguarding, moving and handling and infection control. They also received training specific to the needs of the people who used the service. This included dementia awareness, behaviours that challenge and management of violence and aggression.

Staff told us they felt supported by the registered manager and liked working for the service. One staff member stated, 'I enjoy my role and I feel supported by the management.'

There was an activity coordinator working at the service. They liaised with each person to put together an activity plan taking into account the person's interests and hobbies... Activities included yoga sessions, outings, exercises and artwork.