Working at The Martlets

Significant improvements had been made to ensure that people received safe care and were protected from avoidable harm... Medicines were managed safely and given in accordance with prescriber's instructions... Staff had received safeguarding training and were aware of their responsibilities.

The culture of the service was positive, person-centred and promoted good outcomes for people... The manager provided leadership for the staff who felt valued, supported and part of a team.

People and their relatives continued to provide mixed feedback about the number of staff available to support them... One relative told us, 'My impression is that staff levels are low...' Staff told us they had enough time to meet people's needs and our observations confirmed this.

The provider had developed and embedded an enhanced training programme for staff... Staff received regular supervision which provided opportunity for feedback, focused on their strengths and identified areas for development... The manager had recently introduced champion roles.

There were two activities co-ordinators to support people's emotional and social wellbeing... People told us they enjoyed a range of activities which considered their emotional and social needs... We observed people engaged in meaningful activities.