Last updated: 9 February 2026
"Staff feel well supported with enough staffing and enjoyable activities, but unreported safeguarding concerns on the dementia floor and ineffective governance hold it back."
The service was in breach of the legal regulation in relation to safeguarding. When potential safeguarding incidents happened on one floor of the service supporting people living with dementia, these were not always being reported
Staff enjoyed their job roles and told us they felt well supported by the management team. Staff were supported to attend meetings and have discussion about their job roles
There were enough staff to support people with their needs such as personal care and eating and drinking... Staff told us there were enough staff to support people safely, though they would sometimes like more time to spend speaking with people
Staff were trained and competent in their job roles... Some staff members training and competency was not being effectively overseen making it unclear how the management team were assured staff were competent
The provider did not always have clear responsibilities, roles, systems of accountability or good governance. The management team were completing numerous audits... However, these had not been effective in identifying where incidents were not being reported on one floor
we also observed some people to enjoy the social past times on offer such as quizzes, coffee mornings and going out in to the community. Staff supported people to places of interest in the local community such as cafes and garden centres
Safeguarding concerns on the dementia floor were not always reported or investigated, missing chances to learn and prevent repeats.
Staff were not reporting incidents which were potential safeguarding concerns on one floor of the service which supported people living with dementia
Governance checks missed problems like unreported incidents on the dementia floor until inspectors pointed them out.
these had not been effective in identifying where incidents were not being reported on one floor of the service which supported people living with dementia, nor where people may not be meaningfully engaged
Staffing is enough for basic care but staff say they lack time for chats and engagement with residents.
Staff told us there were enough staff to support people safely, though they would sometimes like more time to spend speaking with people
AI Generated
Last inspected: January 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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