Working at The Marbrook Centre

There were enough staff to support people with their needs such as personal care and eating and drinking... Staff told us there were enough staff to support people safely, though they would sometimes like more time to spend speaking with people

Staff were trained and competent in their job roles... Some staff members training and competency was not being effectively overseen making it unclear how the management team were assured staff were competent

The provider did not always have clear responsibilities, roles, systems of accountability or good governance. The management team were completing numerous audits... However, these had not been effective in identifying where incidents were not being reported on one floor

we also observed some people to enjoy the social past times on offer such as quizzes, coffee mornings and going out in to the community. Staff supported people to places of interest in the local community such as cafes and garden centres