Last updated: 9 February 2026
"Supportive managers and a stable long-standing staff team foster a positive culture, although activities lack variety without special programmes."
Each person had an individualised risk assessment that gave staff guidance on identified risks. Staff received training on how to safeguard people and de-escalate situations. People's medication was administered safely.
One staff member told us, 'I love this job I should have done this years ago.' Staff told us that they enjoyed their roles supporting people at Helen House.
Each of the three people had individualised one to one support provided by a consistent long-standing staff team that they were familiar with. Some staff had supported people for over ten years.
The provider had a program of induction training for new staff and refresher and further development training for longer standing staff. Staff had regular supervision meetings and an annual appraisal.
Staff praised the support they received from the registered manager and other senior staff. One staff member told us, 'It feels like the organisation care about me. I feel listened to.'
People went out most days and were involved in everyday activities in their community such as going to the cinema, bike rides, visiting local parks, bowling and eating out.
Days involve one-to-one support and community outings like cinema trips and bike rides, but no activities coordinator or special programmes for more variety.
People went out most days and were involved in everyday activities in their community such as going to the cinema, bike rides, visiting local parks, bowling and eating out.
AI Generated
Last inspected: June 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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