Working at The Maples
Randlay Avenue, Telford, TF3 2LH
Operated by EQ Care Group Limited
70 bedsNursing homes
Workplace Score
7.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.8/10
Key Finding
"Staff feel valued in a supportive family-like culture with strong leadership and training, although activities lack specialist programmes."
Safety & Risk
8/10
✓
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice.
Staff Culture
9/10
✓
Staff were passionate about their role, felt supported, valued and were treated equally. Staff told us, 'I love working here... it’s a good team... We all work together as a team... it is like home from home, and everyone is so supportive, we are one big family even the ducks.'
Staffing Levels
7/10
✓
People told us there was enough staff available to meet their needs. The provider used a dependency tool which was kept under review to ensure people’s needs were met in a timely manner.
Training & Dev
8/10
✓
The provider invested in staff and provided opportunities for staff to develop in their roles. This included a comprehensive induction programme, advanced dementia training, apprenticeships, and mentoring programmes where staff could learn clinical skills.
Management
8/10
✓
The home was managed by a supportive and effective management team with a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles.
Programmes
6/10
✓
People were supported to access meaningful opportunities by staff who were called ‘customer experience leads’. Their role was to engage with people to participate in activities of their choice. A daily timetable was in place for group activities which consisted of activities such as movement to music, singing, art and music therapy and memory quizzes. In addition... 3 pet ducks.
Points to consider
Activities include music, art, quizzes and pet ducks with a coordinator, but no specialist programmes or innovative approaches to vary the workday.
daily timetable was in place for group activities which consisted of activities such as movement to music, singing, art and music therapy and memory quizzes... 3 pet ducks who enjoyed the freedom of the garden and who were a talking point in the home.
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews