Working at The Maples Residential Home
First Avenue, Newcastle Under Lyme, ST5 8QX
Operated by Maple Care Limited
28 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Staff feel listened to with regular meetings and safe care practices, but the permanent manager is on long-term leave with an interim in charge."
Safety & Risk
7/10
✓
People were cared for by staff in a way that kept them safe and protected them from avoidable harm.
Staff Culture
7/10
✓
Staff told us that they received regular staff meetings and handovers. A staff member told us, 'I know if had any ideas about someone's care needs, I could approach (manager) and I would be listened to.'
Staffing Levels
6/10
✓
Enough staff were available to respond to people's needs in a timely manner.
Training & Dev
6/10
✓
Staff completed the Care Certificate as part of the induction process. Records showed staff had regular updates to their training and staff confirmed they were given opportunities for professional development. Per 2019 comprehensive inspection.
Management
6/10
✓
The feedback on the leadership of the service and the manager from people and staff was positive.
Programmes
6/10
✓
Activities were undertaken by care staff and by an activity instructor. We saw a weekly activities planner on display that was reflective of the varied activities. Per 2019 comprehensive inspection.
Points to consider
The permanent manager is on long-term leave so an interim manager is running things.
The registered manager was on extended leave and not present during the inspection.
Staffing levels meet needs but no details on staff staying long-term or agency use.
Enough staff were available to respond to people's needs in a timely manner.
Training covers basics like Care Certificate and updates but no specialist courses or funded qualifications.
Staff completed the Care Certificate as part of the induction process. Records showed staff had regular updates to their training. Per 2019 comprehensive inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews