Working at The Maples Residential Care Home Limited
10 Maple Leaf Drive, Birmingham, B37 7JB
Operated by The Maples Residential Care Home Limited
7 bedsResidential homes
Workplace Score
5.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.9/10
Key Finding
"Staff feel supported by management with low turnover and good training, but limited activities without a coordinator and staff vacancies create occasional pressures."
Safety & Risk
6/10
✓
People received their medicines as prescribed... the guidelines in place for staff to follow to ensure these medicines were given consistently lacked detail which meant people could be given medicines when they did not need them.
Staff Culture
6/10
✓
The majority of staff told us they felt supported by the management team... Staff were friendly and caring and they enjoyed spending their time with the people who lived in the home.
Staffing Levels
6/10
✓
Staff turnover was low... there were two staff vacancies at the home during our visit and a member of the management team was always available to support the staff team during busy periods.
Training & Dev
6/10
✓
Staff were confident the training they received gave them the knowledge and skills to meet people's needs effectively... opportunities to complete additional qualifications, such as social care diplomas.
Management
6/10
✓
The majority of staff told us they felt supported by the management team. Staff had opportunities to contribute their ideas to share suggestions and good practice.
Programmes
5/10
!
People chose to take part in a variety of social activities which they enjoyed... attended a community day centre... supported by staff to attend church services.
Points to consider
No activities coordinator or specialist programmes, so the role mostly involves supporting basic outings and community visits.
People chose to take part in a variety of social activities which they enjoyed. On the day of our visit one person requested to go out for lunch... Another person chose to remain at home and watch their favourite television programmes. A third person attended a community day centre.
Two staff vacancies lead to occasional busy shifts covered by managers.
People told us there were enough staff to keep them safe. Overall, staff told us there were enough of them to respond to people's needs in a timely way. However, one explained the morning of our visit had been busier than usual... there were two staff vacancies at the home during our visit.
One staff member felt unsupported by managers and resigned because of it.
However, another said they did not feel supported or listened to by managers, and that they had raised this issue... Shortly after our visit we were made aware they had resigned from their employment at the home for this reason.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews