Working at The Maple Care Home
Dover Road, Stockton-on-tees, TS19 0JS
Operated by St Philips Care Limited
62 bedsResidential homes
Workplace Score
4.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.4/10
Key Finding
"A positive culture and enough staff on duty, but no permanent manager and fire training gaps hold it back."
Safety & Risk
4/10
!
Robust systems were not fully in place to manage and mitigate risks to people.
Staff Culture
6/10
✓
The manager and provider had created a positive culture within the service. One staff member told us, "Things are improving and staff, I think, are becoming happier."
Staffing Levels
5/10
!
There were enough staff on duty to provide safe care to people.
Training & Dev
4/10
!
Some staff were still not confident in the event of a fire. Staff comments included, "I wouldn't know what to do if there was a fire" and, "I haven't had fire training or done a mock evacuation."
Management
2/10
✕
the service had a manager who was in the process of becoming registered with the CQC.
Programmes
/10
✕
Points to consider
No permanent manager in post yet, so leadership lacks full stability and oversight.
the service had a manager who was in the process of becoming registered with the CQC.
Staff have gaps in training like fire safety, so some are not confident in emergencies.
Some staff were still not confident in the event of a fire. Staff comments included, "I wouldn't know what to do if there was a fire" and, "I haven't had fire training or done a mock evacuation."
Risks to residents not always managed well, needing fixes like safe storage on the spot.
Risks to people were not always robustly managed... Cleaning products had been stored in cupboards which were accessible to people... The manager addressed this immediately.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2022
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews