Working at The Manse Residential Care Home
11 South Norwood Hill, London, SE25 6AA
Operated by Sanctuary Care Limited
35 bedsResidential homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.1/10
Key Finding
"Well-regarded managers and a homely culture where staff feel valued and supported, but basic activities without a dedicated coordinator and just adequate staffing hold it back."
Safety & Risk
7/10
✓
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and reported safety events promptly.
Staff Culture
7/10
✓
There was a homely, open and inclusive culture at the service. Staff were valued and supported with their wellbeing.
Staffing Levels
5/10
!
People told us there were enough staff to meet their needs. Staff confirmed this and said they worked well together to meet people’s needs.
Training & Dev
6/10
✓
Staff now received regular and relevant training and were supported to continuously learn and improve in their roles through supervision and appraisal of their work performance.
Management
7/10
✓
Managers at the service were well regarded... 'I think [registered manager] is good and very approachable... He has an open door policy.'
Programmes
4/10
!
People enjoyed a range of activities and events at the service, designed to meet their individual needs.
Points to consider
Only basic activities and events like games and outings, no dedicated coordinator or creative specialist programmes to vary the workday.
People enjoyed a range of activities and events at the service, designed to meet their individual needs.
Staffing is adequate with enough people to cover needs, but no details on low agency use or spare time for unhurried care.
People told us there were enough staff to meet their needs. Staff confirmed this and said they worked well together.
Just standard training and regular supervisions, no specialist courses or funded qualifications for career growth.
Staff now received regular and relevant training and were supported to continuously learn and improve in their roles through supervision and appraisal.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews