Last updated: 10 February 2026
"Effective leadership, positive culture and good training support staff well, but medicines management errors and occasional staffing shortages need attention."
Medicines that required stricter controls were not always calculated correctly. The calculation of the amount of one medicine was inaccurate. The medicines audit was not effective.
There was a positive culture within the staff team and staff told us they felt supported by the registered manager. Staff consistently told us they felt the service was well led.
The Manse was fully staffed. There were enough staff to meet people's needs and ensure their safety. Staff told us there could be times when they were short of staff but that any gaps were filled in by other members of the staff team.
Most staff had received required training. There was an oversight record held by the registered manager that showed all their training and prompted them when an update was due.
The registered manager provided effective and supportive leadership to the staff team and their individual roles and responsibilities were well understood.
Medication records have errors like wrong amounts and missing entries, and audits missed these problems.
Not all medicines stored at the service had been recorded... Medicines that required stricter controls were not always calculated correctly. The calculation of the amount of one medicine was inaccurate. There had not been any recent audit of these medicines.
Hiring new staff does not always verify past job dates properly, and there are occasional staffing shortages covered by the team.
Past employment dates provided by an applicant were not always clearly documented or verified by referees... Staff told us there could be times when they were short of staff but that any gaps were filled in by other members of the staff team.
AI Generated
Last inspected: June 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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