Working at The Manse

Medication records have errors like wrong amounts and missing entries, and audits missed these problems.

Not all medicines stored at the service had been recorded... Medicines that required stricter controls were not always calculated correctly. The calculation of the amount of one medicine was inaccurate. There had not been any recent audit of these medicines.

Hiring new staff does not always verify past job dates properly, and there are occasional staffing shortages covered by the team.

Past employment dates provided by an applicant were not always clearly documented or verified by referees... Staff told us there could be times when they were short of staff but that any gaps were filled in by other members of the staff team.