Last updated: 9 February 2026
"Staff feel well supported by the manager with good training and team morale, but occasional short staffing relies on agency workers unfamiliar with residents."
Medicines managed safely with training and assessments; risks assessed and reviewed; incidents analysed for learning using CCTV and discussions.
Staff described good teamwork and morale, felt well supported: 'I am very proud of working here.' 'The staff are brilliant, they put effort into everything.'
The provider took a systematic approach to ensure staffing levels met needs but 'Occasionally they are short staffed and they bring in agency staff.'
Staff had completed training including 30 e-learning courses with manager support for CPD and paid training: 'We get paid for going to training.'
Staff told us they felt well supported by the manager through day to day contact, regular supervision and appraisals: 'Yes my manager is very supportive and always available whenever we need help.'
Activities coordinator provided games, quizzes, arts and crafts, reminiscence, exercises, shop trips and on-demand wellbeing platform.
Staffing is usually enough but they sometimes bring in agency workers and some do not know the residents or what to do.
"Occasionally they are short staffed and they bring in agency staff." "The quality of the agency staff can vary." "one or two of the agency ones don't know what to do."
Activities include games, quizzes, crafts and outings with a coordinator, but no specialist therapeutic programmes to enrich the role.
The service employed an activities coordinator who supported people with activities in the home, such as games, quizzes, arts and crafts and reminiscence.
AI Generated
Last inspected: September 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp