Working at The Manor Nursing and Residential Care

People were given their medicines as prescribed. Staff followed processes to administer, record and store medicines safely. However, the process to carry over ongoing medicines at the beginning of a new recording month was not robust enough. For example, not all Medicine Administration Records (MAR) were accurately completed.

There was a positive culture at the service... Staff morale within the service was good. Staff said they felt valued and listened to by the management team.

Staff told us they felt the staffing numbers were adequate to meet people's needs. One member of staff said, 'There is usually enough staff. [The management] are very quick if someone is off sick to ask for [staff] to cover.'

Staff understood their roles and responsibilities and felt well trained.

Staff morale within the service was good. Staff said they felt valued and listened to by the management team. One member of staff said, '[Management team] are approachable and I feel if I had any issues or concerns, I could go to either of them.'