Last updated: 10 February 2026
"Exceptional leadership, highly motivated staff, excellent training and safety, although staffing faced COVID pressures needing extra measures."
2022 targeted inspection: Assured provider effectively prevented/managed infection outbreaks, used PPE correctly, ensured testing/vaccination; per 2019: learned from incidents, well-managed risks, robust medicines audits/competencies.
Per 2019 comprehensive inspection: Staff highly motivated, proud of workplace, felt supported and empowered, comfortable challenging others, with communication flowing throughout the home.
Per 2019 comprehensive inspection: There were enough staff on duty; dependency tool used to calculate and recently increase staffing; effective recruitment procedure with relevant checks.
Per 2019 comprehensive inspection: Staff training up to date with train-the-trainer qualifications, Care Certificate induction, and provider offered 'whatever training was needed and more' including dementia and nutrition.
Per 2019 comprehensive inspection: Staff were highly motivated and felt the leadership was exceptional; registered manager had visible presence from early morning, open door policy, and exhibited excellent leadership qualities.
Per 2019 comprehensive inspection: Lifestyle coordinators delivered varied activities including award-winning art classes, Gateshead choir improving communication, 'one big wish' like Blaydon Races, and toddler messy play partnerships.
Staffing is solid with good planning tools but faced COVID pressures needing extra measures to keep things running smoothly.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures
AI Generated
Last inspected: September 2019
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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